SpinsHouse Privacy Policy

At SpinsHouse, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we at SpinsHouse Casino collect, use, store, and protect your information when you visit our website or use our services. By registering an account with Spins House, you agree to the practices described below.

Information We Collect

When you create an account at SpinsHouse Casino, we collect certain personal and technical information to verify your identity, process transactions, and provide our services in line with our license issued by The Autonomous Island of Anjouan, Union of Comoros. Our SpinsHouse platform gathers data through registration forms, deposit and withdrawal processes, and general use of the site.

• We collect your name, date of birth, address, and contact details upon registration
• We record deposit and withdrawal transaction history, including payment method details
• We store copies of identification documents submitted for KYC verification, such as photographic ID, proof of address, and proof of ownership of payment accounts
• We track your gameplay activity, including bets, wins, and losses, to manage your account and bonuses
• We log technical data such as IP address, browser type, device information, and login timestamps
• We may record communications with our support team via live chat or e-mail

How We Use Your Data

Our SpinsHouse team uses the information we collect to operate our casino responsibly and in compliance with applicable regulations. We at Spins House process your data for account verification, fraud prevention, responsible gambling monitoring, and to fulfil our obligations regarding the Welcome bonus, reload promotions, and other offers available at Spins House Casino.

• We verify your identity before approving any withdrawal request
• We use your data to detect and prevent fraud, money laundering, and underage gambling
• We process your deposits and withdrawals through the payment methods you provide, including Visa, Mastercard, Interac, and bank transfer
• We may contact you regarding promotions, account updates, or verification requests
• We use aggregated data to improve our game selection, site performance, and customer experience

Legal Basis for Processing

We process your personal data based on the necessity to perform our contract with you, to comply with legal and licensing obligations, and, where applicable, based on your consent. Our SpinsHouse Casino platform will not process unnecessary categories of data beyond what is required for account management and regulatory compliance.

Sharing Your Information

We do not sell your personal data to third parties. However, our SpinsHouse platform may share information with trusted partners where necessary to operate our services.

• We share data with payment processors to complete deposits and withdrawals
• We may share information with regulatory or licensing authorities upon lawful request
• We work with game providers such as BetSoft, Evoplay, Playson, and other studios listed on our site, who may receive limited technical data to deliver games
• We may disclose information to law enforcement agencies where legally required
• We may share data with fraud prevention and identity verification services

Cookies and Tracking

At SpinsHouse Casino, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie settings through your browser, although disabling cookies may affect the functionality of our site.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. Our Spins House records, including identification documents and transaction history, may be retained even after account closure where required by law or for dispute resolution purposes.

Data Security

We at SpinsHouse take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Documents you submit for verification, such as passports, utility bills, or bank statements, are handled with strict confidentiality and sent to our finance team at finance@spinshouse.com.

While we work to safeguard your information, no method of transmission over the internet is completely secure. We encourage you to keep your login credentials confidential and to notify us immediately of any suspected unauthorized access to your Spins House Casino account.

Restricted Territories and Data Handling

Our SpinsHouse Casino services are not available to residents of certain Restricted Territories, including but not limited to the United States, United Kingdom, Malta, Cyprus, and several other jurisdictions listed in our Terms and Conditions. If you access our site from a Restricted Territory, any funds deposited may be forfeited, and we reserve the right to block access using technological means. We do not permit the use of VPNs to circumvent these restrictions.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at Spins House aim to respect these rights wherever applicable.

• You may request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to certain types of processing, such as marketing communications
• You may withdraw consent where processing is based on consent, without affecting prior lawful processing

To exercise any of these rights, you can contact our support team via live chat, available 24/7, or by e-mail. We will respond to your request within a reasonable timeframe, and any complaints will be addressed within 90 days, with escalation to our compliance department if needed.

Age Restrictions

Our SpinsHouse services are intended only for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed, with funds handled in accordance with applicable regulations.

Third-Party Links

Our site may contain links to third-party websites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings at SpinsHouse Casino. Any updates will be posted on this page, and continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns regarding this Privacy Policy or how we handle your data, please reach out to our support team through live chat, available around the clock, or by e-mail at finance@spinshouse.com for matters related to documents and withdrawals. We at SpinsHouse Casino are committed to addressing your privacy concerns promptly and transparently.