SpinsHouse Terms and Conditions

Welcome to SpinsHouse Online Casino. These Terms and Conditions govern your use of our website and services, located at spinzhouse.com. By registering an account and using our platform, you agree to be bound by these terms in full. We recommend that you read this document carefully before playing at SpinsHouse Online Casino. If you do not agree with any part of these terms, you must not use our services.

Company Information and Licensing

SpinsHouse is operated by a company registered in the Republic of Cyprus, with its principal place of business at Elpidas 8, Pyrgos, 4534, Limassol, Cyprus. All gambling services are provided by our parent company, registered at Hamchako, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros. We operate under an eGaming License issued by The Autonomous Island of Anjouan, Union of Comoros. By using our services, you acknowledge that our operations are subject to the laws and regulations of these jurisdictions.

Eligibility and Account Registration

To open an account with us, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. At Vegas... at SpinsHouse, we require every player to provide accurate and truthful information during registration. Our verification procedures may require you to submit photographic identification, a utility bill no older than six months, and proof of ownership of your deposit and withdrawal accounts before we process any withdrawal request.

• We restrict access from a number of Restricted Territories, including North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Cote d'Ivoire, Liberia, Libya, Bulgaria, Malta, Sudan, Syria, USA, United Kingdom, Greece, Cyprus, and various other listed jurisdictions
• We do not permit the use of VPNs or other technological means to circumvent these restrictions, and access from Restricted Territories is blocked by technological means
• Funds deposited from a Restricted Territory are forfeited in accordance with our policy
• We may request notarised documents in certain cases to confirm your identity

Deposits, Withdrawals, and Payment Methods

Here at SpinsHouse, we accept deposits via Visa, Mastercard, Interac, credit/debit and reloadable prepaid cards, and bank transfer. Our minimum deposit is 20 AUD, which is also the qualifying amount for reload promotions. Withdrawals are processed to the same method used for deposit, on a first in, first out basis. Our SpinsHouse platform processes additional winnings by wire transfer, and if your deposit method does not support payouts, we will make all payments by wire transfer instead.

Our minimum withdrawal amount is 100 EUR per request, and our maximum withdrawal is capped at 5,000 EUR per rolling 30-day period; any excess will be returned to your balance. We also apply a maximum daily casino winnings limit of 100,000 EUR per 24 hours, calculated between 00:00 and 23:59 GMT. We require that each deposit be wagered in full at least once (x1) before we approve any withdrawal.

Bonus-Related Withdrawal Limits

• We cap No Deposit Bonus cashouts at a maximum of 50 EUR, with additional conditions applying if you have not made a successful deposit in the previous 45 days
• Our Cashback Bonus carries a maximum withdrawal of x10 the cashback credited
• Our Assurance (Insurance) Bonus requires x1 wagering, with a maximum withdrawal of x3 the bonus amount
• We set withdrawal limits of x10 or x20 the smallest deposit depending on total deposits in play
• We limit Comp Points redemption withdrawals to x10 the redeemed points, capped at 1,000 EUR

If your account remains dormant with no bets placed for 180 days, we will deduct 10% of your remaining balance per month until the balance falls to 10 EUR or less. We do not charge extra withdrawal commission where a deposit has been wagered at least once; otherwise, processing costs may apply.

Verification and Processing Times

Before processing any withdrawal, we may request documents by e-mail, including photographic ID, a recent utility bill, and proof of ownership of your payment accounts. You must provide these documents within 5 business days, or we may decline your withdrawal request and return the funds to your balance. Documents can be sent to finance@spinshouse.com. We may also require phone verification before releasing your withdrawal. Once we receive and verify all required documents, we process withdrawal requests within 5 business days, and bank transfers are completed 5 business days after processing.

Bonuses and Promotions

Our SpinsHouse welcome package offers up to 1200% across your first three deposits, plus 180 Free Spins, with a wagering requirement of x33 and a maximum winnings cap of AU$2,000. Bonus funds may be used on slots only, and you must use your bonus within 7 days of receipt. We at SpinsHouse limit the maximum bet with an active bonus to 30% of the smallest deposit or bonus in play, including feature buys.

Our wagering contribution rules apply differently across game types: slots and most other games contribute 100%, while blackjack, roulette, casino poker, baccarat, video poker, and craps contribute only 10%. A number of named slot titles also carry reduced 10% contribution. We do not credit bonuses if your balance exceeds 1 EUR, if you have a pending withdrawal, or if you already have an active bonus at the time of deposit.

We also offer a Daily Reload Bonus, Weekend Special, Monday Boost, Tuesday Mania, 50 Daily Spins, Spinfinity Pool, Midweek Bonanza, various game-specific reload offers, Pick 'n Play, tournaments, and our Cashback and Assurance Bonuses. Full terms for each promotion are displayed on our promotions page and form part of these Terms and Conditions.

Loyalty Program and VIP Levels

Our Shop with Coins loyalty program allows you to earn Coins from our Login Rewards Calendar, tournaments, and deposits, which can be exchanged for Free Spins, bonuses, cash rewards, and Crab Tickets. Our Login Rewards Calendar runs in repeating 3-day cycles and requires a deposit within the previous 3 days; unclaimed rewards reset at 00:00 GMT on the 1st of each month. Cash Rewards carry no wagering requirement but are credited only when your balance is 1 EUR or less, with a maximum withdrawal of x10 the reward. Our VIP levels determine the range and availability of Shop rewards available to you.

Game Fairness and Providers

SpinsHouse Online Casino features games from 64 providers, including ZeusPlay, BetSoft, Booongo, Evoplay, BGaming, Playson, Novomatic, and many others. Our live games are supplied by LuckyStreak, Vivo Gaming, SA Gaming, TVBET, Winfinity, and Super Spade Games. We offer slots, jackpots, live dealer games, table games, scratch cards, and crash games. We do not publish an exact slot count, but our library is regularly updated with new releases across all our game categories.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to SpinsHouse Online Casino. We are not liable for any losses arising from technical failures, third-party software errors, or circumstances beyond our reasonable control. You accept that gambling carries inherent financial risk, and we encourage you to play responsibly.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraud, breach of these terms, multiple accounts, or any activity that violates our policies. We may also withhold winnings obtained through bonus abuse, collusion, or any other prohibited activity identified during our review.

Complaints and Dispute Resolution

If you have a concern about your experience with us, you may contact our support team via live chat or e-mail, available 24/7 in English, German, Spanish, French, Italian, and Polish. We aim to resolve complaints within 90 days, with escalation to our compliance department where necessary. You may reach our finance team directly at finance@spinshouse.com regarding documents and withdrawals.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, promotions, or regulatory requirements. We encourage you to review this page periodically. Continued use of SpinsHouse Online Casino after any changes constitutes your acceptance of the revised terms.