SpinsHouse Online Casino Responsible Gaming

Age Verification and Account Security

Our Spins House platform is intended strictly for adults. You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to register an account with us. At SpinsHouse, we apply identity verification (KYC) checks before any withdrawal is processed, which helps us confirm that every player on our platform meets the minimum age requirement and is who they claim to be.

As part of our verification process, we may request:

• A government-issued photographic ID (passport, driving licence, or national ID)
• A utility bill no older than 6 months, confirming your address
• Proof of ownership of the deposit and withdrawal method used
• Additional documents such as bank statements, where required

We ask that these documents be sent to us within 5 business days of a request so we can process your withdrawal without unnecessary delay. Our diligence around identity checks (applied consistently across our SpinsHouse platform) exists to protect both you and us from fraud, and to ensure our responsible gaming safeguards are effective.

Tools to Help You Stay in Control

We at Spins House provide several account settings that let you manage how much time and money you spend with us. Our goal is to make these tools easy to find and simple to use, so you can adjust them whenever you feel it's necessary.

Deposit Limits

You can set a voluntary deposit limit on your SpinsHouse account at any time. Once a limit is in place, we cap the maximum amount you can add to your balance over a given period, and this also affects the maximum withdrawal available on related bonus funds (capped at five times your set limit). Lowering your limit takes effect immediately, while requests to raise it are reviewed by our team before being applied, giving you a built-in cooling-off period. If you'd like to review current promotions while managing your limits, take a look at our SpinsHouse bonus terms.

Time Management

We encourage you to track your play sessions and take regular breaks. While using our Spins House platform, we recommend stepping away from the screen periodically, especially during longer sessions on slots, live tables, or tournaments. Our support team can advise you on how to set personal reminders if you'd like extra help pacing your play.

Self-Exclusion

If you feel you need a longer break, you can request self-exclusion from SpinsHouse by contacting our support team. Once self-exclusion is activated, we will suspend your account, block promotional communications, and prevent you from logging in for the period you select. Our SpinsHouse Online Casino team treats every self-exclusion request seriously and confidentially.

Dormant Account Policy

If you don't place any bets for 180 days, we treat your account as dormant. In this case, we deduct 10% of your remaining balance each month until the balance reaches 10 EUR or less. We mention this policy here because we want you to be fully aware of it as part of managing your account responsibly over time.

Recognising the Signs of Problem Gambling

We want every player at Spins House to be able to recognise early warning signs that gambling may be becoming a problem rather than entertainment. Some signs to watch for include:

• Spending more money or time on gambling than you originally planned
• Chasing losses by depositing more than you can afford
• Neglecting work, relationships, or responsibilities because of gaming
• Feeling anxious, irritable, or preoccupied when you're not playing
• Borrowing money or using funds meant for essentials to gamble
• Hiding your gambling activity from family or friends

If any of these sound familiar, we encourage you to reach out to our support team at SpinsHouse right away. We're here to listen, and we can help you set limits, pause your account, or point you toward specialised organisations for further support.

External Support Organisations

Beyond the tools we offer directly, we also recommend connecting with independent, specialised organisations that provide free and confidential help for gambling-related concerns. These include:

• GamCare - advice, support and free counselling for anyone affected by problem gambling
• BeGambleAware - information, advice and free tools to help you stay in control
• Gambling Therapy - a global online service supporting people affected by gambling harm
• Gamblers Anonymous - peer support meetings for people who want to stop gambling

We at SpinsHouse do not replace these professional services, but we actively encourage you to use them alongside the account tools we provide if you ever need extra support.

Restricted Markets and Access Controls

Our Spins House platform is not available in a number of restricted territories, and we use technological measures to block access from these regions. Deposits made from a restricted territory are forfeited, in line with our terms. This is part of our broader effort to keep our platform compliant and to make sure we only serve players in markets where our licence permits us to operate responsibly.

We do not permit the use of VPNs or similar tools to bypass these restrictions. Attempting to access SpinsHouse from a blocked location, or misrepresenting your location to do so, goes against our responsible gaming principles as well as our terms of service.

How Our Support Team Can Help

Our customer support team at Spins House is available around the clock to answer questions about your account, deposit limits, self-exclusion, or verification requirements. We want you to feel comfortable reaching out any time you have a concern about your play.

• Live Chat: available 24/7 directly on our website
• Email: finance@spinshouse.com for documents, withdrawals and account-related requests
• Support Languages: English, German, Spanish, French, Italian, and Polish

If you submit a complaint related to responsible gaming, we aim to resolve it within 90 days, and where necessary, we escalate the matter to our compliance department for further review.

Registering Responsibly with SpinsHouse

When you join us, we ask you to provide accurate information so that our responsible gaming tools work as intended from day one. Here's what the process looks like:

1. Visit our SpinsHouse Online Casino website and click 'Sign Up'
2. Confirm you are at least 18 years old and provide your accurate date of birth
3. Fill in your personal details, including your country of residence
4. Set your preferred deposit limits during or shortly after registration
5. Complete identity verification when requested, ahead of your first withdrawal

Ready to get started? You can begin the SpinsHouse login process any time.